1.1 General Conditions of Sale are related with the online sales through e-commerce service on the website "Ingrostore.com".


    1. Products are sold directly by the Company wholesale srl with registered offices in Italy, Via Roma 366 italy VAT 02353940972
      (henceforth wholesale or seller).

For any request for information, you can contact the wholesale Online Sales Department:

  • by email writing to: info@ingrostore.com

  • by post, writing to: customer@ingrostore.com

Wholesale srl
Via Roma 366

Prato 59100 Italy

2.2 General Terms and Conditions rule the offer, transmission and acceptance of purchase orders relating to products sold on "wholesale srl".

2.3 The products are sold to the customer identified by the data entered at the moment of compilation and transmission of the order form in electronic format with simultaneous acceptance of these Conditions of Sale.

2.4 The offers of products on the website www.ingrostore.com are aimed to wholesale retailers.

2.5 2.5 The Customer is forbidden to entering false and / or invented and / or imaginary data, in the order process on-line and in subsequent communications. The Seller reserves the right to prosecute any violation or abuse, and for the protection of all consumers.

2.6 2.6 By accepting these Terms of Sale, in addition, you exempts the seller from any liability deriving from issuing tax records incorrect due to errors in the data provided by you at the time the order online, being yourself as the customer 'solely responsible for their proper placement.


3.1 For online sales contract is defined as the distance contract concerning the sale of goods (hereinafter Products) entered into between you, as a customer, and wholesale as Seller, as part of a service e-commerce organized by the Seller, for that purpose, using the technology of communication at a distance called the Internet.

3.2 To conclude the purchase of one or more products, you must fill out the order form in electronic format (hereafter Order) and forward it to the Seller via the Internet following the instructions.

3.3 The Order includes the following:

  • a reference to these Terms and Conditions of Sale;

  • information and pictures of each product and the relative price;

  • the means of payment that you use;

  • the way of delivery of the Products purchased and the cost of shipping and delivery;

  • a reference to the conditions for the exercise of your right of withdrawal;

  • when and how you can return the purchased product.

3.4 Despite wholesale constantly takes measures to ensure that the photographs displayed on the Site are faithful reproductions of original products, including the adoption of any technological solution possible to minimize the inaccuracies, some variations are possible due to technical and characteristics of color resolution which is fitted to the computer you are using. Accordingly, the Seller is not responsible for any inadequacy of graphical representations of products shown on the Site due to these technical reasons, since such representations are merely for illustrative purposes.

3.5 Before to sign the contract, you will be asked to confirm that you have read the Terms and Conditions of Sale including the Information about right of order's cancellation, and processing of personal data.

3.6 The contract is concluded when the seller receives your order through the Internet, after verifying the accuracy of data relating to your order.

3.7 The language offered for the conclusion of the contract with the seller is Italian and the applicable law is Italian's one.

3.8 Once accepted the contract, the Seller will process your order for its evasion.


4.1 By submitting the Order through the Internet, you unconditionally accept and undertake to observe in their relations with the seller, these Conditions of Sale.

4.2 Once accepted the contract, the seller will send you by email an Order Confirmation, containing a summary of the information included in the Order described in sections 3.3, 3.4 and 3.5.

4.3 It is still possible, by the Seller, before sending the Order Confirmation to ask you via e-mail or phone you indicated, additional information in relation to the Order you submitted via the Internet.

4.4 The Seller shall not process your purchase orders that do not give sufficient guarantees of solvency or which are incomplete or incorrect, or in the event of unavailability of prodotti.In these cases, we will inform you by e-mail that the contract is not and concluded that the Vendor has not carried out your order specifying the reasons. In this case the sum previously committed to the means of payment of the customer will be paid back.

4.5 Whenever the products displayed on the website are no longer available for sale after the submission of the Order, the Seller will promptly inform you, always within thirty (30) working days. In this case the sum previously committed to the means of payment of the customer will be paid back.

4.6 Each sale made by the Seller through the online sales service may cover one or more products, with no limit on quantity for each item.

4.7 wholesale reserves the right to refuse orders from a customer with whom is ongoing legal dispute(s) related to a previous order. This applies equally to all cases in which wholesale deems the client ineligible, including, without limitation, in the case of previous violations of the conditions of contract for online purchasing or for any other legitimate reasons, especially if the customer has been involved in fraudulent activity of any kind.

4.8 Once the payment is received, the Seller may take from 24 to 48 hours to proceed with the shipment.


5.1 Unless otherwise indicated in writing, all prices of products and shipping and delivery indicated on the website and order are to be considered without  VAT and expressed in Euros. The validity of the prices is always and only one indicated by the website at the time of transmission of the Order through the Internet. Product prices and shipping costs, and delivery times may vary without notice. So pls check final prices of sale prior sending the relevant order.

5.2 All products are shipped directly from Italy. Product prices and shipping costs and delivery times indicated on the website and in the Order, unless otherwise noted, are to be considered not to include any costs related to customs duties and relative taxes if the shipment is in non-EU countries or in countries where the legislation in place provides import charges.

5.3 These costs are therefore be borne by Customer and must be paid directly at the time of delivery of the Products.


For the payment of the Products and shipping and delivery you can follow one of the procedures indicated on the order form of the site www.ingrostore,com and are summarized below.
6.1 Credit cards and prepaid cards.

  • 6.1.1 For online order on our website we both accept payment by credit card or pre-paid cards (eg, PostePay) without any additional charge. It is understood that you will hold a credit card valid at the time of the order of the Products purchased online and reported that the name on the credit card must be the same as indicated on the billing information. In the absence of these conditions will not be possible to proceed with the order.

  • 6.1.2 When buying online, after the Order Confirmation, the reference bank will retain the amount of this Order on the availability of your credit card. The amount will be effectively charged to your credit card only upon shipment of the products purchased.

  • 6.1.3 If, after receiving the parcel with your order for any reason you will claim the right of withdrawal, after the payment of the Products purchased online, the seller will ask the bank to refund directly your credit card.

o    Bank Transfer

  • You can pay the order by bank transfer in behalf of wholesale , IBAN: IT 26S0760113800001031073511,

  • 6.2.2 Upon receipt of the order, the company will only confirm receipt of the order and not the immediate processing of the same. Before carrying out the shipment, wholesale will wait for the payment of the transfer to own bank account.

  • 6.2.3 If you want to take advantage of the right of withdrawal, wholesale will offer two solutions: the issue of a credit note or a transfer of the same amount.

6.3 Any time during the purchase process wholesale is able to know the information related to your credit card (eg, credit card number or expiration date), sent via secure connection by an encrypted protocol directly to the site of subject that manages the electronic payment (bank). No archive of the Seller retains such data.

6.4 In no circumstances shall Seller can be held responsible for any fraudulent or illegal use of credit cards and pre-paid by a third party.

7. Delivery of products

7.1 Each shipment contains:

  • prduct(s) ordered;

  • its transport document / invoice;

  • any supporting documentation required by the country of dispatch

  • eventually material information and marketing.

7.2 The delivery of products purchased through the website of the Seller may take place in different ways.

7.3 Home delivery to the customer

  • 7.3.1 products purchased will be delivered by the courier identified by the Seller to the shipping address indicated by the Customer on the Order with insured shipping. See Shipping section for additional information on cost, time and method of delivery and countries served.

  • 7.3.2 upon receipt of the goods, we ask you to check the integrity of packages at the time of delivery by the courier. In case of anomalies you will need to detect and record exactly the same as the courier company and refuse the delivery. Otherwise you might loose the opportunity to enforce your rights in this regard.



8.1 Only if the customer who signs the contract is a dealer, have the right to terminate its contract with the Seller, without penalty, within fifteen (15) working days from the day of receipt of goods purchased on the website.

8.2 To exercise your right of cancellation you must contact sending an email to wholesale (info@ingrostore,com) and inform them of your intention to return goods, specifying the reasons and causes.

8.3 The right of withdrawal is subject to the following conditions:

  • the returned Products must be returned in its entirety and not on parts or components of them also in the case of kits;

  • Products returned must not have been damaged and / or used;

  • the returned Products must be returned in their original packaging;

  • Products must be returned to the Seller in a single shipment. The Seller reserves the right not to accept products of the same order returned and delivered at different times;

  • Products returned must be delivered to the carrier within fifteen (15) working days from the date on which you received the goods;

8.4 If the right of withdrawal is exercised by you in accordance with the above conditions (section 8.4), the Seller is required to reimburse the sums paid by the customer no later than 30 days after receipt of material by the Seller of the returned products. Normally the chargeback by wholesale of the amount initially taken is very quickly, but the timing under which the chargeback will actually be visible on your account will depend on your bank.

8.5 In case of withdrawal, the only costs on your side will be shipment costs -no shipment costs will be charged back by wholesale -.

8.6 In case of exercising the right of cancellation, the Seller will refund the corresponding, within 30 days from the date of receipt by the same Product made in the manner described above, by crediting the amount to be refunded in the same manner of payment you've chosen at time of order.

8.7 In the case of exercising the right of cancellation without complying with the conditions described above (eg. Beyond the 15 days required by law, or without having priorly contacted wholesale ), the Vendor will ship back to you purchased Products, charging you also new Shipping charges.

8.8 The right of withdrawal can not be applied in the case of customed products on your explicit request at the time the Order.


9.1 The Seller is responsible for any manufacturing defects of products offered on the site, including the non-conformity of the products ordered items, in accordance with the provisions of Italian law. But it is not responsible for damage arising from the use of the Products.

9.2 If the Customer has entered into a contract as a dealer, this warranty is valid provided that the conditions are met both of the following:

  • a) the defect appears within 12 months from the date of delivery of the products;

  • b) the Customer has filed a formal complaint with regard to defects within a maximum of 2 months from the date on which the defect was recognized by the latter;

9.3 All costs to return defective products will be borne by the Seller.


For any request and/or for information, the wholesale  eCommerce team is available and can be contacted at the following email: info@ingrostore.com or at the following address:

wholesale Srl
Via roma 366

Prato 59100


The Client acknowledges, accepts and gives his consent that all communications, notifications, certificates, information, reports and any other documentation regarding operations performed, referring to the purchase of the Products will be sent to the email address indicated at the time of registration, with the possibility to download the information on hard disk, in the manner and within the limits provided in the Site.


wholesale S.R.L. is committed to protecting the privacy of users, in particular protecting personal information through security procedures against:

-        Unauthorized access

-        Improper use or disclosure

-        Unauthorized modification

-        The loss or destruction caused by accidental or unlawful act

This privacy policy describes the mechanisms for the collection and processing of data taken from the site: www.ingrostore.com the following information does not apply to other sites, products or services not provided directly from 'wholesale  Srl nor to any other websites accessed through links and / or activities offered by third parties. Describes how to manage the site, both in relation to the processing of personal data of users consulting, and data that may be sent voluntarily by visitors of the site, access the Site you consent to the collection and processing of personal data in the manner described in this Privacy Policy.

Pursuant to Article 13 of the law. 196/2003 laying down rules on the protection of personal data, we inform you that personal information voluntarily provided by you to 'wholesale  Srl Through this Website will be processed by it by taking appropriate measures to ensure the security and confidentiality, in accordance with the above law.


12.1.1 This information pertains to data collected through the Service Portal, through registration procedures on-line (or similar procedures), or filling out the appropriate fields, forms, and contractual models, in order to use the restricted services from 'wholesale Srl. to its customers.

12.1.2 The data controller collects personal information and other data voluntarily entered in the registration form or module fields on the Portal. These details may be necessary to provide the services required (for example, the number of the credit card for wholesale Srl) and contact (personal data, e-mail address, telephone number).

12.1.3 The computer systems and software procedures used to operate this Website acquire, during use, a series of personal information the transmission of which is implicit in the communication protocols of the Internet (for example, the IP address of 'user or the domain name of the computer used to access the site, the URL of the requested resources, the time of the request or the session time, the method used to submit the query to the server, the size of the file received in response the request, the numeric code concerning the status of the response from the server and other types of information about the operating system and computer environment).

1.4 The portal does not use cookies or similar technologies to collect and / or transmit personal information.


12.2. 1 Data collected are used exclusively for the following purposes: comply with a provision of the requested services offered to its customers; provide support to customers; send any communications, including by e-mail, in order to new initiatives wholesale Srl; perform statistical analysis, marketing and quality control for the sole purpose of improving the delivery of services; comply with their legal obligations.

12.2.2. The treatments will be carried out either manually or with the aid of electronic or automated, and include, within the limits and conditions laid down in Article 11 of Legislative Decree 196/03., All transactions, or series of operations indicated in art. 4 paragraph 1 letter. a) Decree 196/03: collection, recording, organization, storage, consultation, processing, modification, selection, extraction, comparison, use, interconnection, blocking, communication, cancellation and destruction of data.

12.3. Nature of data

 12.3.1. The provision of personal data is voluntary. However, failure to provide even a part of the required data will make it impossible for wholesale Srl to complete delivery of the services required.

12.4. Communication and dissemination of data

12.4.1. The personal data collected will not be distributed or communicated to third parties, except in cases provided by information and / or the law, however, in the manner permitted by this.

12.4.2. The data may be shared with managers or processors appointed gby wholesale  Srl Within their respective functions and in accordance with the instructions, only to achieve the specific purposes indicated in this policy.

12.4.3 The data may be disclosed to third party companies, such as banks, partners who perform services for users on-line, for the sole purpose of enabling the provision of the requested service.

12.5. RIGHTS

With respect to such data, you may exercise your rights under art. 7 of Legislative Decree no. 196/2003, within the limits and conditions laid down in Articles 8, 9 and 10 of the said Decree.

In particular:

12.5.1. You have the right to obtain confirmation of the existence or not of personal data concerning him, even if not yet recorded, and their communication in intelligible form.

12.5.2. You have the right to obtain the indication: the origin of personal data;

12.5.2. 2. the purposes and methods of treatment; the logic applied in case of treatment with electronic instruments; the identity of the owner, manager and the representative appointed under article 5, paragraph 2; the subjects or categories of subjects to whom the personal data may be communicated or who can learn about them as appointed representative in the State, managers or agents.

12.5.3. You have the right to obtain: updating, rectification or, when interested, integration of data; the cancellation, transformation into anonymous form or blocking of data processed unlawfully, including data whose retention is unnecessary for the purposes for which the data were collected or subsequently processed; certification that the operations in letters a) and b) have been notified, as also related to their contents, to those to whom the data were communicated or disseminated, unless this requirement proves impossible or involves a manifestly disproportionate to the protected right.

12.5.4. You have the right to object, in whole or in part: for legitimate reasons to the processing of personal data, pertinent for collection purposes; to the processing of personal data for the purpose of sending advertising materials or direct selling or for carrying out market research or commercial communications. " You may exercise these rights directly by fax to n. 0574-549558, or by sending an e-mail to info@ingrostore.com


Owner and manager of the treatment The owner of the personal data is wholesale Srl, Headquartered in Prato, Via Roma 366.


13.1 The present General Conditions of Sale are governed by Italian law and shall be interpreted according to it, without prejudice to any other mandatory rule prevailing in the country of habitual residence of the customer. Consequently, the interpretation, execution and termination of the General Terms and Conditions are governed exclusively by Italian law and any disputes relating to and / or arising from the same shall be settled exclusively by the Italian Court. The parties consensually establish the jurisdiction of the Court of Padua. 


The Seller may make changes or amendments to these General Conditions of Sale at any time. Therefore, the customer will be required to accept only the General Conditions of Sale in force at the time of its purchase. The new General Conditions of Sale shall be effective from the date of publication on the website www.ingrostore.com and in relation to purchase orders submitted after that date.